Customer Complaint Form

PT Indoperkasa Suksesjaya Reasuransi (Inare) is committed to providing the best possible service to all business partners and stakeholders. As a form of our responsibility to maintain the trust we have placed in you, we provide an official complaint channel that can be easily accessed through this form.

We understand that every input and complaint is a vital part of our efforts to improve service quality. Therefore, every complaint received will be handled professionally, transparently, and in accordance with applicable procedures. Our team will ensure that each complaint receives the appropriate attention.

Please complete the complaint form below with accurate information and the necessary supporting documents. The information you provide will be kept confidential in accordance with applicable data protection regulations.

CONSUMER COMPLAINT SERVICE PROCEDURES

Complaints are submitted by consumers (the person responsible for the company’s business partner) by filling out a complaint form with accurate identity data and attaching supporting documents. Supporting documents include a scan of the consumer’s and/or representative’s identity card, a scan of a power of attorney, and scans of other supporting evidence.

  1. Complaints can be submitted verbally through the call center at +62 21 39710799.
  2. Complaints can be submitted in writing via:
  • Customer complaint form below
  • Hardcopy : Plaza Mutiara Lt. 21, Suite 2102, Jl. Dr. Ide Anak Agung Gde Agung Kav. E 1.2 No. 1 & 2, Kuningan Timur, Setiabudi, Jakarta 12950, Indonesia
  1. Receive your complaint
  2. Inform you that the Company has received your complaint for further action
  3. Give you 10 business days to complete the complaint documentation Inare will offer you a resolution
  4. Provide you with information about a 10-business-day extension if certain conditions apply
  5. Inform you that your complaint has been resolved
  1. Reinsurance Agreement Number (business partners only)
  2. Photocopy of identification such as a National ID card or Employee ID
  3. Consumer and/or representative’s contact telephone number;
  4. Original special power of attorney, if authorized;
  5. Type and date of financial transaction;
  6. Other supporting documents related to the issue being complained about;

INFORMATION AND INQUIRIES

Please fill out the form below and we will contact you shortly.






    complaint procedure 2

    NOTES

    *Complaint handling will be followed up within a maximum of 10 working days and can be extended for another 10 working days (with written notification).

    **If no agreement is reached, consumers are invited to resolve the dispute through Lembaga Alternatif Penyelesaian Sengketa Sektor Jasa Keuangan (LAPS SJK) in accordance with LAPS SJK procedures and regulations or the Court.